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Help for FlashMind and FlashMind Pro

Find answers about subscriptions, restore purchases, synchronization, offline mode, account deletion, and technical support.

FlashMind Pro and subscriptions

What does FlashMind Pro include?

FlashMind Pro unlocks AI Study Tools (Summarize, flashcard generation, quiz generation, AI Learning Coach, mind maps) and Performance Insights in Progress Tracking.

What can I use for free?

Free access includes Today's Revision, flashcard and quiz study for existing content, uploads, streaks, basic learning stats, and core navigation.

How are subscriptions billed?

FlashMind Pro is available as Monthly, Yearly, and Lifetime. Purchases are processed by the Apple App Store or Google Play through RevenueCat. FlashMind does not charge payment cards directly.

How do I restore purchases?

Use Restore Purchases on the paywall or in Profile → Subscription. You must use the same Apple ID or Google account used for the original purchase.

Sync, offline mode, and account

Does FlashMind sync across devices?

Sign in with the same account on multiple devices. Progress, streaks, learning score, flashcards, quizzes, revision tasks, and FlashMind Pro status sync when connected.

Does FlashMind work offline?

FlashMind caches revision tasks, flashcard decks, and quizzes locally. You can study cached content offline, and progress syncs when connectivity returns. AI generation, document upload, and AI Learning Coach require an internet connection.

How do I delete my account?

Email support from your registered account address to request deletion. See the Delete Account page for details. Deleting your account does not cancel an active App Store or Google Play subscription.

Support and AI

How do I report a bug?

Email support@flashmind.app with a description of the issue, your device model, OS version, and the email address connected to your account.

Is AI-generated content always accurate?

Generated content is based on your uploaded materials, but you should review AI output. FlashMind does not guarantee factual accuracy for all generated content.

Support topics

Subscriptions

  • FlashMind Pro is available as Monthly, Yearly, and Lifetime.
  • Subscriptions auto-renew unless cancelled in App Store or Google Play settings before renewal.
  • Lifetime purchases grant permanent FlashMind Pro access with no renewal.
  • FlashMind does not store payment card details.

Restore Purchases

  • Use Restore Purchases on the paywall or in Profile → Subscription.
  • Use the same Apple ID or Google account used for the original purchase.
  • RevenueCat validates entitlements server-side after restore.
  • If restore fails, verify the store account and try again before contacting support.

Synchronization

  • Sign in with the same account on multiple devices.
  • Progress, streaks, learning score, flashcards, quizzes, and revision tasks sync via Supabase.
  • FlashMind Pro status syncs through RevenueCat.
  • Timezone is detected from the device and synced for accurate streak calculation.

Offline Mode

  • Revision tasks, flashcard decks, and quizzes are cached locally.
  • Cached content can be studied offline; progress syncs when connectivity returns.
  • AI generation, document upload, and AI Learning Coach require an internet connection.
  • Pending revision completions are queued and replayed on reconnect.

Account and Delete Account

  • Sign in with email/password or Google through Supabase Auth.
  • Account deletion removes study materials, progress, and profile data from FlashMind systems.
  • Deleting an account does not cancel an active App Store or Google Play subscription.
  • See the Delete Account page for request instructions.

Bug Reports and Technical Support

  • Include your account email, device model, OS version, and steps to reproduce the issue.
  • Offline study issues may resolve after reconnecting and allowing sync to complete.
  • Contact support@flashmind.app for persistent technical problems.

Contact support

For subscription, restore purchase, account, or technical issues, email FlashMind support from the address connected to your account.

support@flashmind.app